After spending an hour on the phone with Medicare, or a doctor’s office, or an insurance company, Sister Dolores hangs up the phone with a sigh and a fervent prayer, “Help me, Jesus.”

Dolores is the health benefits coordinator for the former Chicago region, and is dogged in her pursuit of something that may not always exist: the truth in medical billing. Because of her intimate knowledge of the medical issues of the sisters in her area, Dolores is always the first to know if someone needs the community’s prayers, who might be having some trouble, and what the sisters may need.

Dolores loves children and was a school teacher for many years before training to become a respiratory therapist. She returned to teaching in 1995 and began her role as benefits coordinator in 2000. Dolores lives the charism by supporting, caring and often fighting for her fellow sisters, to make sure they are receiving the best care at the correct price.